Bilingual Survey

Ticket to Work is a Social Security Administration (SSA) program that offers persons with disabilities the opportunity to receive vocational rehabilitation, employment-directed, or other support services through the provider of their choice. Booz Allen Hamilton, on behalf of SSA, sought the services of a survey vendor to field an employment network satisfaction survey among SSA beneficiaries who participate in the Ticket to Work program.

Objective: EurekaFacts conducted mixed-mode data collection of a nationally representative sample of program participants. The method used includes notification postcards, letters, online surveys, as well as reminders and CATI data collection in English and Spanish.

Method: For this research study, EurekaFacts planned and administered the data collection, which included:

• sample management
• printing and mailing of multiple waves of the survey instrument
• scanning of tens of thousands of OMR-scannable survey instruments in English and Spanish
• programming an online survey in English and Spanish
• compiling the data from the paper and online versions of the surveys
• conducting telephone reminder calls among Social Security Administration (SSA) beneficiaries participating in the Ticket to Work program
• providing Booz Allen Hamilton with a raw data file and a univariate results for analysis

Outcomes: The effort resulted in higher levels of data quality and a response rate significantly higher than that achieved in previous administrations of the survey, along with smooth performance, on-time, and within budget.