The EurekaFacts Contact Center is equipped to field research interviews via all modes of administration. We use CATI software to recruit and schedule participants for research studies and research panels.
- CATI call center with a large multilingual study capacity (120 station capacity) including 24 stations in a secure environment.
- Call centers in Rockville, Maryland, and virtual.
- English and Spanish language interviewing capabilities on staff
- Expertise in managing large data collection projects using multiple modes of fielding, coordinating, and conducting survey administration by mail, online, telephone, and in-person.
- Expert teams are available to field in-person intercept, site-based and household survey studies.
- Recruitment team specializes in recruiting, scheduling, and fielding research studies.
- Certified for data collection in compliance with ISO quality standard: ISO 20252 for Market, Public Opinion, and Social Research.
- Systems and a physical facility configured to maintain the protection of personal (PII), sensitive information, and trade secrets.
- FISMA/FEDRAMP Secure environment audited. Compliant for HIPAA security.
- DCAA costing and time-keeping system compliant which enables proper tracking and allocation of costs to each project.